• UXL | User Experience Lab

Patient Tracking for Bundled Healthcare Payments

UXL helped Archway Health simplify a patient tracking tool, as part of its suite of bundled payment management software. Our redesign effort included 1) the creation of a dashboard used by program managers and nurses to track patients at facilities, 2) the streamlining of an episode list, allowing users to search, filter and parse patients for analysis and data entry, and 3) an episode record which tracks a patient throughout the care journey.

As part of this engagement, we conducted user interviews and reflected acquired insights into the final product. We developed the direction for the visual design which is being extended to on-going enhancements.


We updated an existing text-only tactical dashboard with an adjusted set of numbers and simple charts to highlight where input is needed from nurses and program managers. Based on users' feedback, we surfaced key patient data to ensure an experience as quick and direct as possible.


The patient episode list is a key part of the tracking tool. Based on our interviews, we extracted the most relevant data and created a clear hierarchy of information to make the list easily digestible. We highlighted key data points with large totals that operate as filters for the table below.


As part of this engagement, we proposed a palette of solutions for the visual direction of the future application.

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